For some time now, several users of the Apple iPhone 7 have been experiencing problems due to a bug that causes their handsets to show a “No Service” error message in the status bar (even if cellular coverage is available). The company has acknowledged that a “small percentage” of iPhone 7 devices may show “No Service” message, due to a failed component on the main logic board, and will offer free repairs to customers experiencing the issue.
On Friday, the tech company launched an official repair program aimed at iPhone 7 devices, offering a free device repair to the affected users. If a customer has already paid to have their device fixed, they may also be able to receive reimbursement for the repair cost.
“Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple,” the company wrote in a blog post.
There are some restrictions, however. Your iPhone will be examined prior to any service to verify that it is eligible for this program. According to the company, the affected devices must be of a specific model number depending on the region customers bought their devices. The company says these affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S.
See below for iPhone 7 model numbers that are eligible for this program.
Apple also keeps a condition that this program may require the customer to get their affected iPhones repaired in the original country or region of purchase, and if the device has unrelated issues such as a cracked screen, customers will need to get that resolved first before going through the complimentary ‘No Service’ repair. Lastly, iPhones eligible for this program must be purchased less than two years ago. Also, don’t forget to backup your iPhone to iTunes or iCloud, before service.
This is hardly the first recall/repair program we have seen on various iPhone issues.